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Refund Policy

At Beyond Annual Leave, we know that plans can change. While we do our best to be flexible, many of our experiences require early planning, coordination, and non-refundable bookings with third-party partners. This policy outlines how refunds are handled for all our trips and services.

1. Non-Refundable Deposits

All deposits made to secure your spot on a trip are non-refundable. These funds are used to reserve accommodations, activities, and logistics, and are committed to our partners in advance.

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2. Cancellation by the Traveller

If you need to cancel your booking, the following refund structure applies:

Cancellation NoticeRefund on Balance Paid (Excl. Deposit)

More than 60 days before departure75% refund

30–59 days before departure50% refund

Less than 30 days before departureNo refund

  • No-shows and last-minute cancellations will not be eligible for a refund.

  • All cancellations must be submitted in writing to: [insert email]

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3. Cancellation by Beyond Annual Leave

If we are required to cancel a trip due to unforeseen circumstances (e.g. natural disasters, political unrest, illness outbreaks, or insufficient bookings), you will be offered:

  • A full refund, or

  • The option to transfer your payment to another upcoming trip

We are not responsible for any additional costs you incur, such as flights or third-party bookings, so we recommend travel insurance that includes trip cancellation coverage.

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4. Trip Transfers & Replacements

  • In certain cases, you may transfer your booking to another person up to 30 days before departure (subject to our approval).

  • Transfers to future trips may be offered at our discretion, and may involve an admin fee depending on timing and availability.

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5. Partial Attendance or Early Departure

No partial refunds will be given if you:

  • Miss part of the trip due to late arrival

  • Decide to leave early for personal reasons

  • Choose to skip certain activities

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6. Custom & Private Trips

All private and tailor-made trips have separate cancellation terms, which will be clearly outlined in your proposal or contract. These trips often involve higher up-front costs, so refunds may be more limited.

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7. Force Majeure

We are not liable to refund any payments in situations beyond our control (also known as “force majeure”), including but not limited to:

  • Natural disasters

  • War or civil unrest

  • Government travel bans or restrictions

  • Global health emergencies (e.g. pandemics)

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8. Travel Insurance

We strongly recommend purchasing travel insurance that covers:

  • Trip cancellations

  • Medical emergencies

  • Lost luggage

  • COVID-related disruptions

Insurance protects both you and us from financial loss due to unpredictable events.

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9. Refund Processing

  • Approved refunds will be processed within 10–14 business days.

  • Refunds will be issued via the original method of payment.

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